In 2009, the Pennsylvania Department of Public Welfare’s Office of Mental Health and Substance Abuse Services (OMHSAS) commissioned a study of consumer perception of care. The study involved the Consumer Satisfaction Team Alliance of Pennsylvania (CSTAP) contracting with local Consumer Satisfaction Teams (CSTs) or Consumer/Family Satisfaction Teams (C/FSTs) to conduct face-to-face surveys in 24 pilot counties across the commonwealth. The survey was targeted to adults enrolled in the HealthChoices Behavioral Health program who have a diagnosis of Serious Mental Illness.
A total of 720 surveys were completed by CSTs and C/FSTs in 2009 (of which 567 were conducted face-to-face and 153 by telephone). The counties studied were arranged into two groupings: Phase One Counties (which were studied in 2008 and 2009) and Phase Two Counties (which were studied in 2009 only). The county-specific links below offer summaries of the findings for those adult mental health consumers surveyed in calendar year 2009 within the respective counties.
The specific instrument utilized in the pilot study was the Recovery Oriented Systems Indicators (ROSI) Measure consumer survey. The ROSI was developed by a team of mental health consumers who are also researchers. As a result, the ROSI was created from and is grounded in the lived experiences of adults with serious and prolonged psychiatric disorders. The purpose of the ROSI is to assess the recovery orientation of community mental health systems. A recovery orientation refers to the helping and hindering forces within a system.
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