The Office of Mental Health and Substance Abuse Services (OMHSAS) is highlighting the work around integrating consumer satisfaction methodologies. 

The Integrating Consumer Satisfaction Methodologies Workgroup mission is to advise OMHSAS on the design and implementation of methods to enhance OMHSAS oversight of all adult behavioral health consumer survey and family survey activities.  The short-term workgroup will be furthering the evidence that a recovery-oriented system of care includes the fundamental involvement of consumers and family members in the development and execution of outcome evaluation methods. 

The Integrating Consumer Satisfaction Methodologies (CSM) workgroup has three expected outcomes:

1. To advise on a plan to use CST/FSTs to implement the use of the ROSI adult survey statewide.
2. To develop a set of 5-10 adult survey questions and 5-10 family survey questions to be asked by CSTs and C/FSTs statewide, and
3. To revise HealthChoices behavioral Health contract Appendix L to reflect updated consensus on survey measures.

OMHSAS has had such broad interest in the Integrating Consumer Satisfaction Methodologies Workgroup that an email address for public comment was developed. Non-members are asked to please contact your membership representative to have more detailed discussions regarding the meeting outcomes.   Meeting days are March 16, April 20, May 18, and June 15 from 10:00 a.m. - 3:45 p.m. in Beechmont Bldg, Rm 145, DGS State Complex, Harrisburg, PA. There are three different subgroups meeting on the same day (Children, Adult, Older Adult)